Return & Exchange Policy

1. Damaged or Faulty Products

Customers are required to notify us within 24 hours of receiving the order if any item is found to be damaged or defective. Our support team will assist you with the return procedure, and once the issue is confirmed, a replacement or refund will be arranged.

2. Eligibility for Refund or Replacement

Replacements will be approved only when the item is returned in original condition, along with all packaging, manuals, and accessories.

3. Non-Returnable Items

Returns are not accepted for products that are free from defects, including issues related to personal preference, slight color variations, or perceived sound quality differences.

4. Wrong Item Received

If you receive an item that differs from what you ordered in terms of model, color, or specifications, we will arrange a reverse pickup (subject to service availability in your location) and send the correct product.

5. Return Shipping Charges

Return or replacement shipping costs will be the responsibility of the customer in cases where the return is due to dissatisfaction or change of mind.

6. Refund & Replacement Processing Time

Once the returned product has been inspected and approved, the refund or replacement process will begin. Customers will be informed about the expected delivery timeline.

 

THANKS & REGARDS